Terms & conditions
Using Tenqai
By using Tenqai, you agree to provide accurate account information, use lawful payment methods, and interact with merchants, couriers, and support teams respectfully.
Orders and pricing
Product listings, availability, and pricing may change before order confirmation. Tenqai reserves the right to cancel or correct an order where stock, pricing, or payment verification fails.
Seller responsibilities
Sellers are responsible for accurate product descriptions, lawful goods, fulfillment timelines, and handling approved returns according to Tenqai policy.
Account and platform abuse
Accounts involved in fraud, chargeback abuse, fake orders, review manipulation, or misuse of promotions may be restricted or terminated without notice.
Disputes
Tenqai may review order evidence, shipping updates, and seller communication to resolve disputes fairly. Platform decisions on fraud, policy abuse, and marketplace safety are final.
